Privacy Policy For Reclaim Your Lane

Last updated: January 13, 2026

1. Introduction

Reclaim Your Lane ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.reclaimyourlane.co.uk (the "Website"), engage with our services, or interact with us in any other way.

We are a career and leadership coaching service based in the United Kingdom. Our contact details are provided at the end of this policy.

By using our Website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website or services.

2. Information We Collect

We may collect the following types of personal data:

  • Personal Identifiers: Name, email address, phone number, postal address, and any other information you provide when contacting us, scheduling a call, or enquiring about our services (e.g., coaching, workshops, or events).
  • Professional Information: Details about your career, job title, employer, or professional goals, which you may share during consultations, coaching sessions, or through forms.
  • Technical Data: IP address, browser type, device information, operating system, and usage data (e.g., pages visited, time spent on site) collected automatically via cookies and similar technologies.
  • Payment Information: If you purchase services (e.g., coaching packages or workshop registrations), we may collect billing details. Note: Payments are processed through secure third-party providers (e.g., Kajabi), and we do not store full payment card details.
  • Other Data: Any information you voluntarily provide, such as feedback, survey responses, or communications via email or our scheduling tools.

We do not collect sensitive personal data (e.g., health, racial or ethnic origin) unless it is relevant to our services and you explicitly provide it with consent.

3. How We Collect Your Information

  • Directly from You: When you fill out enquiry forms, schedule a call, sign up for newsletters, download resources (e.g., PDFs like workshop overviews), or participate in coaching sessions, workshops, or events.
  • Automatically: Through cookies, web beacons, and analytics tools (e.g., Google Analytics) that track your interactions with the Website.
  • From Third Parties: Via our platform provider Kajabi (which powers the Website), scheduling tools (e.g., Calendly), or payment processors. We may also receive data from event partners or business referrals.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our services, such as scheduling coaching sessions, delivering workshops, or responding to enquiries.
  • To communicate with you, including sending updates, newsletters, or information about our events and resources.
  • To improve our Website and services, analyze usage trends, and personalize your experience.
  • To process payments and fulfill contractual obligations.
  • To comply with legal requirements, prevent fraud, or resolve disputes.
  • For marketing purposes, such as promoting similar services (with your consent where required).

5. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Consent: For marketing communications or where you explicitly agree (e.g., downloading free resources).
  • Contract: To fulfill services you've requested or contracted (e.g., coaching).
  • Legitimate Interests: For improving our Website, analyzing usage, or direct marketing to existing clients (balanced against your rights).
  • Legal Obligation: To comply with laws, such as tax or regulatory requirements.

6. Sharing Your Information

We may share your data with:

  • Service Providers: Third parties like Kajabi (for hosting), scheduling tools, payment processors, or email services (e.g., Mailchimp), who process data on our behalf under strict confidentiality agreements.
  • Professional Advisors: Accountants, lawyers, or insurers as needed.
  • Business Partners: For co-hosted events or referrals, with your consent.
  • Authorities: If required by law, such as for regulatory compliance or in response to legal requests.

We do not sell your personal data. Any international transfers (e.g., to US-based providers like Kajabi) are protected by UK adequacy decisions or Standard Contractual Clauses.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above:

  • Contact and enquiry data: Up to 2 years after last interaction.
  • Coaching or service records: 6 years for contractual and tax purposes.
  • Technical data: Up to 1 year for analytics.

Data is securely deleted or anonymized when no longer needed.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Erase data (right to be forgotten) in certain circumstances.
  • Restrict processing.
  • Object to processing (e.g., for marketing).
  • Data portability.
  • Withdraw consent at any time.

To exercise these rights, contact us using the details below. We will respond within one month. You can also complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

9. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute security.

10. Cookies and Tracking

Our Website uses cookies for functionality, analytics, and marketing. Essential cookies are always active; others require consent. You can manage preferences via your browser settings. For details, see our Cookie Policy (if separate; otherwise, include here: We use Google Analytics for traffic analysis, which may collect anonymized data).

11. Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on the Website with the updated date. Continued use after changes constitutes acceptance.

13. Contact Us

For questions or to exercise your rights, contact:

Reclaim Your Lane

Email: [email protected]

Phone: +44 7974253964